What object did the guest use when first organising the ideas that later became the seven lenses?

What phrase was used to describe light, casual conversation that might drain some patients' social energy?

What did the guest say she had done before coming into the studio because it was easier than being exactly on time?

Which example was given of a screen in the waiting room?

What did the guest jokingly say she often says the wrong way round when describing gross motor skills?